At FolkArt, we respect the privacy of our website visitors and customers. This policy outlines how we collect, use, and protect any information you share with us.
What Information We Collect
FolkArt collects both personally identifiable information and aggregate data to improve your shopping experience. The types of information we gather include:
Account Information
To use certain features like saving your shopping cart, creating wishlists, submitting orders, etc., you need to register for a FolkArt account. Registration requires your name, email address, and account password. You may also choose to provide your phone number, mailing address, and payment information to facilitate checkout.
Order Information
When you place an order on FolkArtPaints.com, we collect your name, contact information, shipping/billing address, payment details, and the product details of your purchase.
Communications
If you contact our customer service team via phone, email, live chat, feedback forms, etc., we will collect the information you provide in your message. We may monitor phone calls for quality assurance purposes.
Content you Provide
Any information you upload like product reviews, forum posts, photos, videos, etc. is stored in our systems. User-generated content is governed by our website terms of use.
Website Activity
We use log files, cookies, pixel tags, and other technologies to gather aggregated usage data on our site. This includes browser type, referring URLs, IP address, pages visited, and date/time of access. It helps us analyze traffic, fix bugs, and improve the user experience.
How We Use Your Information
FolkArt uses your personal information in the following ways:
- Process, fulfill, and follow up on your orders
- Create and manage your online account
- Respond to customer service inquiries and requests
- Administer contests, sweepstakes, or promotions you enter
- Send marketing communications like product updates or newsletters (you can opt out anytime)
- Conduct website analysis to improve site functionality
- Detect and prevent fraud, spam, abuse, security issues, and other harmful activity
- Comply with legal obligations like tax reporting or compliance investigations
How We Share Your Information
FolkArt will never sell your personal information to third parties. However, we do work with vendors and partners who help us operate our services, such as:
- Payment processors to complete purchases and refunds
- Shipping carriers to deliver orders
- Web analytics companies to analyze our website traffic and usage
- Customer service providers to manage inquiries
- IT vendors for website hosting, maintenance, and security
These third parties are authorized to access only the data needed to perform their services and must abide by strict confidentiality requirements. Other than the cases outlined above, FolkArt will not disclose your information unless required to comply with the law (like responding to a subpoena).
How We Protect Your Data
Protecting customer information is a top priority at FolkArt. Our systems use encryption, firewalls, access controls, employee training, and other safeguards to protect your data. However, no security measures can be 100% effective, so we cannot guarantee the absolute security of your information. Our website may contain links to third-party sites – their privacy practices are not covered by this policy.
Your Privacy Choices
FolkArt aims to be fully transparent about your privacy rights. Here are the choices we offer:
- Access your data – View or update the information in your customer account.
- Opt out of marketing – Click “unsubscribe” on any promotional email to stop receiving our newsletters or advertisements.
- Cookies – Most browsers let you remove or reject cookies from our website. Note that disabling cookies may affect your ability to use certain site features.
- Promotional communications – When you create an account or make a purchase, you can choose whether you want to receive marketing emails, phone calls, mailings, or text messages from FolkArt. You can change your preferences later on by logging into your account.
- Modify/delete your data – You can also request changes to or deletion of your personal data by emailing [email protected]. We will comply with your request, subject to applicable legal requirements like tax reporting.
Children’s Privacy
FolkArt does not knowingly collect information from children under age 13. Our website and products are intended for adults over age 18. If you believe we may have inadvertently collected data on a minor, please notify us immediately so we can promptly remove that information.
California Resident Rights
If you are a California resident, state law grants you the following rights related to your personal information.
- Right to Know – You have the right to request details about the categories and specific pieces of data we collect, use, and share about you.
- Right to Delete – You can request deletion of your personal information by emailing [email protected]. We will verify your request and delete the data unless legal requirements mandate retention.
- Right to Non-Discrimination – You have the right to non-discriminatory treatment if you choose to exercise your privacy rights under CCPA. FolkArt will never deny you goods or services on the basis of a deletion request.
To submit a request related to these California rights, please email [email protected]. We will confirm receipt within 10 days and provide a substantive response within 45 days. We may take additional steps to verify requestors’ identity.
International Transfers
FolkArt primarily stores customer data in the United States, though some vendors may process data internationally. Regardless of where your data is accessed or stored, we apply the same protections described in this policy. If you are visiting our website from outside the U.S., be aware your information may be transferred, processed, and stored outside of your country of residence.
Changes to this Policy
As laws and best practices evolve, we may periodically update this policy. We will post any modifications prominently so customers are always aware of what information we collect and how we use it. If we make any material changes impacting your privacy rights, you will receive an additional notice.
Contact Us
If you have questions or concerns about our privacy policy or practices, please contact us at:
FolkArt
Attn: Privacy Officer
[email protected]
We will promptly address any issues and make every effort to reach a satisfactory resolution. Thank you for trusting us with your data!
